PRIVACY POLICY

Last Updated: October 23, 2024

CEQAL (“Company,” “we,” or “us”) is committed to protecting the privacy and security of personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard the information you provide when using our website (https://www.ceqal.com) or any of our services. By using our website or services, you consent to the practices outlined in this Policy.

1. SCOPE & APPLICATION

This Privacy Policy applies to all individuals who interact with CEQAL, whether through our website or in the course of receiving our services. We are a Canadian company and comply with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

2. INFORMATION WE COLLECT

We collect only the personal information necessary to provide our services. This may include:

  • Contact information (e.g., name, email address, phone number, address)
  • Account information (e.g., username, password)
  • Transactional information related to purchased or requested services
  • Communications you send to us (e.g., emails or contact form submissions)

3. HOW WE USE YOUR INFORMATION

We use personal information to:

  • Provide and maintain our services, including registration and secure login
  • Communicate with you, respond to inquiries, and deliver service updates
  • Comply with legal obligations, resolve disputes, and enforce agreements

4. LEGAL BASES FOR PROCESSING

Where required by law, we rely on one or more of the following bases to process personal information:

  • Consent (e.g., when you agree to provide your information)
  • Contractual necessity (e.g., to fulfill obligations under a service agreement)
  • Legitimate interests (e.g., to improve our services, provided these interests do not override your rights)

5. DISCLOSURE OF YOUR INFORMATION

We do not sell or rent your personal information. We may share information:

  • With trusted service providers who help us operate our website or provide our services
  • To comply with legal requirements or respond to lawful requests
  • In connection with a business transaction (e.g., merger or asset sale), subject to confidentiality

6. DATA RETENTION

We retain personal information only as long as needed to fulfill the purposes for which it was collected or as required by law. Once no longer needed, we securely destroy, erase, or anonymize your information.

7. COOKIES & TRACKING TECHNOLOGIES

We may use cookies or similar technologies to enhance your experience and analyze site usage. You can configure your browser to refuse cookies, though some features may not function properly as a result.

8. SECURITY MEASURES

We implement administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, or misuse. However, no security system is entirely foolproof.

9. YOUR RIGHTS & CHOICES

Subject to Canadian law, you may:

  • Request access to or correction of your personal information
  • Withdraw consent where we rely on it, subject to legal or contractual restrictions
  • Request deletion of your personal information, subject to legal exceptions

10. THIRD-PARTY LINKS

Our website may contain links to external sites or services. We are not responsible for the privacy practices of those websites. We encourage you to read their privacy policies before providing any information.

11. INTERNATIONAL TRANSFERS

Your information may be stored or processed in jurisdictions outside of Canada. We take steps to ensure that any transfer of personal information is in accordance with this Policy and applicable laws.

12. CONTACT US

If you have questions or concerns about this Privacy Policy or wish to exercise any applicable rights, please contact:

13. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant updates by posting the revised Policy on our website and updating the “Last Updated” date above.